Print details & FAQs

What size are the prints?

The paper measures 12 × 16 inches (approximately 30.5 × 40.6 cm), including the border and lettering. Every print is unframed. Frames and styling items shown in previews are not included.

What paper do you use?

The collection is made to order through Prodigi on 200gsm Enhanced Matte Art Paper, using giclée printing. The paper has a smooth, matte surface and a natural white tone.

Where do you deliver?

We offer free standard delivery within Australia, with no minimum spend. We do not currently offer international delivery or collection in person.

How long will my order take?

Allow approximately 1–3 weeks from ordering to arrival, including preparation and printing. Each order is reviewed before printing, so please allow up to 2 business days for preparation. Printing usually takes a further 1–3 business days. Remote areas and busy holiday periods may take longer. These are estimates rather than guaranteed arrival dates. We will share tracking when it is available.

How will my print arrive?

Prints are normally sent rolled in protective packaging. Unroll gently on a clean, dry surface and handle the paper by its edges. Keep prints away from moisture and direct sunlight.

Can I buy a set?

Individual prints are A$69. Choose any two different prints for A$129, or the Original Coastal Trio — Cottesloe, Rottnest Island and Bondi — for A$179. Free Australian delivery is included in each option.

How does the place-suggestion reward work?

Submit an Australian place using the form on our homepage. Your A$5 code appears on the confirmation screen, so save it before leaving. It applies to one order containing an eligible full-price individual print, once per customer. Bundles and other offers are excluded. No purchase is needed to suggest a place, and collection updates are optional.

What if something is wrong with my order?

Contact us with your order number and a description of the issue. Photos can help with damage or print-quality concerns. We will arrange an appropriate remedy for faulty, damaged or incorrect goods under Australian Consumer Law. Please contact us before returning anything; the printer’s address is not a customer returns address.

How is the artwork created?

These are AI-assisted, stylised interpretations of Australian places. Screen settings can affect the colours you see. They are not photographs or hand-painted originals.

Contact Softer Shore if you need help.