Shipping policy

Last updated: November 11, 2026

Thank you for shopping with Softer Shore. Our prints are made to order and delivered within Australia.

Free Australian delivery

Free standard Australian delivery is included with every print and bundle. There is no minimum spend and no additional standard delivery charge at checkout.

Preparation, printing and delivery

Please allow approximately 1–3 weeks from placing your order to delivery. This estimate includes order preparation, printing and standard delivery within Australia.

Each order is reviewed and prepared before printing. Delivery times are estimates, not guarantees. Remote locations, peak periods, carrier delays and weather may extend this timeframe.

Where we deliver

We currently deliver within Australia only. Express delivery, international delivery and local pickup are not available.

Order tracking

Once your order ships, we will email you a shipping confirmation and tracking details where available. Tracking information may take time to update.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed orders

If your order is lost, damaged or delayed, contact us at adamjwilliams618@gmail.com and we will help resolve it.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel your order. We may be able to accommodate changes before printing begins. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions

Email adamjwilliams618@gmail.com if you have any questions about your order or delivery.